Terms of Use

1. Scope of the service

Passreserve provides website, registration, organizer-admin, and operational tooling designed to let organizers publish event pages, collect registrations, and manage event operations.

Unless expressly stated otherwise for a specific service, Passreserve acts as a technical platform provider and is not itself the organizer, seller, venue operator, travel provider, insurer, or merchant of record for the underlying event.

2. Relationship between attendees, organizers, and Passreserve

The organizer is responsible for the event offer, event execution, pricing, attendee admissions, refund policies, venue compliance, tax handling, and post-booking support relating to that event.

Passreserve is not a guarantor of the organizer’s identity, solvency, lawfulness, quality, or performance, and users must exercise ordinary care before relying on any event listing.

3. Booking and event information

Attendees are responsible for reviewing the event page, occurrence details, organizer notes, venue requirements, cancellation terms, and any published restrictions before completing a booking.

Organizers are responsible for keeping their own pages, dates, capacities, policy notes, and payment settings accurate and up to date.

4. Payments and Stripe

Where an event accepts online payment, payment processing is handled through Stripe technology and, in the Passreserve Connect model, through the connected Stripe account of the organizer.

Passreserve does not store full card numbers or CVC values and does not promise uninterrupted card-network, banking, or payment-service availability.

To the fullest extent permitted by law, payment authorization, settlement timing, card-network issues, authentication failures, chargeback flows, bank-side restrictions, and payment-instrument misuse are governed by the relevant payment provider, card issuer, acquiring framework, and organizer relationship rather than by Passreserve alone.

5. Refunds, cancellations, and disputes

Refunds, event cancellations, schedule changes, participant eligibility, venue issues, and event-performance disputes are primarily matters between the organizer and the attendee, subject to applicable law and any mandatory consumer rights.

Passreserve may provide technical tooling that helps an organizer trigger a cancellation or a Stripe-side refund request, but that tooling does not make Passreserve the substantive decision-maker or primary obligor for the organizer’s commercial obligations.

6. Account and platform security

Users are responsible for the security of their own devices, inboxes, passwords, organizer-admin credentials, and Stripe accounts. You must not share access, circumvent security, attempt unauthorized access, or interfere with the operation of the service.

Passreserve may suspend, throttle, or block activity that appears abusive, fraudulent, unlawful, insecure, or operationally harmful.

7. Organizer-specific responsibilities

• Publish only lawful and accurate event content.
• Collect only data that the organizer is entitled to collect and use.
• Maintain a valid payment setup where online payments are enabled.
• Handle refunds, tax, invoicing, consumer-facing notices, and event operations in compliance with applicable law.
• Indemnify Passreserve against claims arising from the organizer’s own event, content, policies, tax treatment, privacy misuse, or unlawful conduct, to the extent permitted by law.

8. Acceptable use

• No fraudulent or misleading event listings.
• No unlawful data harvesting, scraping, credential attacks, or payment abuse.
• No infringement of intellectual-property, privacy, publicity, or consumer-protection rights.
• No use of the platform to facilitate scams, counterfeit activity, or unlawful services.

9. Availability and no absolute warranty

Passreserve aims to keep the service available and reasonably secure, but the platform is provided on an as-available basis. Maintenance windows, outages, third-party failures, email delays, payment-network issues, or infrastructure faults may affect availability.

Passreserve does not warrant that every organizer is genuine, that every event will proceed exactly as planned, or that every payment, email, or browser interaction will be free of interruption or error.

10. Limitation of liability

To the fullest extent permitted by law, Passreserve shall not be liable for indirect, consequential, incidental, exemplary, special, or punitive losses, nor for loss of profits, loss of revenue, loss of reputation, or loss arising from organizer conduct, event cancellation, organizer insolvency, venue issues, third-party payment failures, card misuse, or disputes between attendees and organizers.

Where liability cannot be excluded, Passreserve’s liability is limited to the maximum extent permitted by mandatory law and shall in no event exclude liability that cannot legally be excluded, including liability for wilful misconduct, gross negligence, personal injury, fraud, or mandatory consumer rights.

11. Mandatory rights preserved

Nothing in these Terms removes or restricts rights that users or consumers are entitled to under mandatory applicable law, including mandatory consumer-protection, privacy, payment, or unfair-terms rules.

12. Governing law and forum

These Terms are governed by Italian law, without prejudice to any mandatory rights that consumers may enjoy under the law of their habitual residence.

Any dispute concerning the platform-provider relationship shall be brought before the competent courts identified under applicable law. Where a user qualifies as a consumer, mandatory jurisdiction rules continue to apply.